Terms & Conditions

These terms and conditions will govern all issues that may possibly arise in relation to your access to luxurauk.com or use of its online store, search features, promotional resources, social media, and related services to purchase items (collectively the services).

Please carefully review these terms and conditions before placing any retail/wholesale order or otherwise using any feature or service made available on the website. If you do not agree or have any reservations, you may not use this website. Please note that some of the conditions herein may not apply to you.

Service Description

The website luxurauk.com is being owned and operated by Luxura (hereafter also referred to as we, our, us), a company registered in Manchester, United Kingdom. The website operates as an online store where retail or wholesale customers can purchase a wide range of products.

Agreement

All users and guest visitors shall consent to these terms and conditions for using any feature or service made available on the website. Clicking I agree or related syntaxes to consent to this agreement when prompted to do so or otherwise, shall be deemed as your free, informed and unambiguous consent to enter a binding agreement with Luxura, consisting of these terms and conditions (agreement).

When you enter this agreement, it shall be deemed that you are legally mature and otherwise qualified to consent in your jurisdiction, and if you are not, using the website under the guidance and supervision of your legal guardian who has consented to this agreement. However, minors less than 13 years of age are not allowed to use the services. All activities without consenting to this agreement shall be deemed as unauthorized access.

This agreement shall apply and consented to its entirety. You are not allowed to redefine the terms of this agreement by picking individual sections or dropping certain provisions. If any provision of this agreement is inconsistent with the policies, provisions or additional agreements incorporated into this agreement, the relevant provisions of the incorporated agreements shall prevail over this agreement.

If you are entering this agreement on behalf of any business entity, it shall be deemed that you are fully authorized to represent your business entity and consent to be personally liable for all your obligations arising out of any unauthorized representation, including but not limited to the liabilities resulting from indemnities granted by you or infringing privacy laws in your jurisdiction.

The website is open to global users but it shall be your responsibility to ensure that you can access the website or use the services in your jurisdiction without violating any laws, conditions, regulations or embargoes for being located in a specific country or listed in any governmental list of prohibited entities.

Luxura reserves a right to determine the policies, procedures, and guidelines (collectively policies and procedures) for using the services on the website. All these policies and procedures are being incorporated into this agreement by reference.

Luxura may change, modify, upgrade, introduce, impose conditions to, suspend or permanently discontinue any feature or service on this website at its sole discretion and without any prior notice. We may restrict or create different levels of access to the services for our retail and wholesale account holders. We do not claim that any product, service, feature, or particular aspect of the service will remain available to you in the future.

Luxura reserves a right to monitor your activities on this website but shall have no such obligations. However, if we believe or become aware that your activities are inconsistent with our policies or the applicable laws, we may suspend/terminate your account and disclose any information, record, communication or content to the relevant authorities/third parties as set forth in our privacy policy.

Registration

Access to the website will be free and voluntary, but you may be required to create a retail/wholesale account for using certain premium features or services made available on the website. All such accounts shall be subject to verification and approval by Luxura. We reserve a right to screen your personal or business profile and refuse your registration requests at our sole discretion.

When you create an account on this website, you may be required to submit your name, email address, billing address, shipping address, contact number, credit card number and other details of your personal, business, and demographic profile. Any personal data that we collect from you or receive from third-party service providers (i.e. payment processors) will be handled according to our privacy policy which is being incorporated by reference and shall be part of this agreement.

You shall be solely liable for securing your device and login credentials. All activities under your account, including but not limited to the submitted content, ordered products, and related transactions shall be deemed to have been authorized by you. If you suspect any unauthorized access to your account, promptly review your account security and inform our support team to prevent or mitigate your liabilities resulting from any such unauthorized access.

Luxura reserves a right to suspend or terminate any account in its sole discretion and without any prior notice or liabilities whatsoever.

Copyrights and Trademarks

The website, its content and presentation, including the page headers, icons, logos, trademarks, service marks, texts, images, graphics, videos, audios, applications, scripts, services, service names and contained intellectual properties are exclusively owned by Luxura, fully protected under the copyrights and trademarks laws of the United Kingdom. All proprietary rights not claimed on the website belong to Luxura. Copyright © 2022 Luxura. All rights reserved.

You may access or download our product descriptions, technical specifications, product images and other shared content for your personal and non-commercial use, but nothing in this limited license shall grant you any rights, by estoppel or otherwise, to copy, extract, systematically retrieve, edit, modify, alter, publish, sell, lease, reproduce, redistribute or use any content for commercial purposes, in whole or parts thereof, without obtaining prior written authorization from Luxura. Our wholesalers will receive a limited license to use our content for their marketing and redistribution purposes.

We hold good faith that you will always respect the logos, trademarks and service marks of Luxura, its collaborating partners, suppliers, and other independent businesses entities on the website. You are not allowed to edit, alter, frame or remove the logos, trademarks, copyrights or other proprietary information from the downloaded content.

Products and Pricing

All products, prices and promotional offers are subject to change at any time and at the sole discretion of Luxura. We reserve a right to restrict the sale of any product line to exclusive regions/jurisdictions and exercise this right on a case by case basis. All orders are subject to availability and approval by Luxura. If any product line or promotional offer (otherwise applicable to the product) is not available to you, we will let you know as soon as we can.

The product pictures on the website may be software rendered and provided for illustration purposes only. Actual products may be slightly different from the illustrated image. The colours on the website may vary, depending on your device, operating system, colour profile, and ambient light.

Luxura reserves a right to rectify the errors and omissions on the website at any time it becomes aware of it. If we find out that the price or other details of any product is incorrect due to any reasons, we will rectify such errors and omissions even if you have already placed your order. However, we will inform you regarding the correct price or product details and you will have the options to continue with your order at the modified price/description or request a cancellation of your order.

Orders and Confirmation

Once you place your order, you will receive an acknowledgement email containing the number of ordered items, price, and other details of your order. This acknowledgement email denotes that we have received your purchase request, which shall never be deemed as a confirmation of your order.

If the ordered product is available and your purchase request is approved, we will process your order (charge your payment instrument and dispatch your parcel) and send a confirmation email to your email address, containing the details of purchased items, tracking information, and an invoice for your purchase.

If we are unable to approve your purchase request due to unavailability of the ordered product line, failed transactions or any other reasons, we will let you know as soon as we can. In case your order is refused or cancelled, any money paid in advance will be credited to your account or refunded to the same payment instrument that was used for placing your order.

Payment

All payments shall be made using the payment instrument listed on the website. Luxura reserves a right to add or remove any payment method at its sole discretion.

We hold good faith that you will not use any unauthorized payment instrument to order products on the website. However, Luxura may collaborate with third-party credit screening services, payment gateways, payment processors, or e-commerce solution providers to authenticate your transaction. By placing an order on this website, you agree that Luxura may cancel any transaction at its sole discretion.

Your orders will be processed and dispatched after receiving full payment. Luxura will not be responsible for any service fee or charges imposed by your credit card issuer or bank for insufficient funds or over the credit limit transactions.

Delivery

Once your order is approved, you will receive a confirmation email containing your expected delivery schedule and package tracking information. However, the delivery schedule in your confirmation email or the expected delivery time mentioned on the website are based on estimates provided by third-party carriers. Luxura shall not be responsible for any delays in delivery due to non-performance of third-party carriers/service providers or other issues beyond its reasonable control.

If you do not receive your package within 10 days, please contact our customer support team through the contact form. We will track your package and try to deliver within the extended delivery schedule as agreed. However, if delivery time is of the essence and you are unable to agree upon any such extended delivery schedule, you can request a cancellation of your order and receive a full refund. In order to avoid any such inconvenience, please ensure that your shipping address is correct and updated.

Shipping charges may vary depending on the shipping destination, package weight and size, chosen career and other parameters. You will get the information about your shipping charges or additional costs applicable to your package at the checkout page. You will be liable to pay all taxes, duties, surcharges or additional expenses that may be applicable to your order.

International shipping will be available to wholesale orders only. It shall be your responsibility to ensure that your package size or order amount qualifies for international shipping. Free shipping is not applicable to international orders. You will be liable for the shipping charges, taxes, customs duties and other expenses that may be applicable to your international shipment.

All wholesale shipments will be insured in order to prevent any loss in transit. Luxura will not be responsible for any delays, confiscation or returned parcels due to unpaid taxes and customs duties, failure to submit required documents or any violation of import guidelines, and in such cases, you will not receive any refund. It shall be your responsibility to ensure that you can import any product line to your shipping destination without violating any laws, regulations, restrictions or import guidelines applicable to that country or jurisdiction.

If you are not available to receive your package, the respective carrier will inform you how you can rearrange the delivery of your package or collect it from the local depot. If you are not available during all attempted deliveries, do not collect your package from the local depot in time or refuse the parcel without any merits, you will be charged a restocking fee as determined by Luxura. The shipping cost and restocking fee will be deducted after processing your return and any remaining amount will be refunded to your original payment method.

Returns and Exchange

You can return your order, in whole or parts thereof, within fourteen (14) days from the date you receive your package. All products must be returned in their original condition and packaging. If you want to return any product, you must contact our support team to request a return authorization.

In case you want to exchange your product for a different size, colour or item, we will send you a replacement as soon as your return is processed and approved. However, you will have to bear the shipping charges involved in any such exchange.

If you received wrong or faulty items, please contact our support team. You can return any defective, damaged or inconsistent product within thirty (30) days from the date you received your package. If we find that your claim is justified, we will ship a replacement or issue a full refund to your original payment method. However, products damaged due to an accident, misuse or normal wear and tear will not be considered faulty items. If we find that you have returned any used, washed, modified, or damaged product (by an accident, misuse or normal wear and tear), your return will be refused.

All returns that do not have a return authorization number or violate our return policy will be sent back to you at your own cost. If you return an order without any merits, you will be liable to pay a restocking fee, as determined by Luxura, and bear the shipping costs applicable to that order.

Refunds

If you cancel your order and any such cancellation is approved by Luxura, you will receive a full refund to your original payment method.

If you request an exchange for a different size, colour or item but the requested product line is not available, we may issue a credit to your account or refund to your original payment method.

If you return any wrong or faulty item and your return is approved, you will receive a full refund to your original payment method.

If you exercise any statutory rights applicable in your jurisdiction and Luxura approves any price reduction or refund, you will receive the approved amount to your original payment method.

Once your return has been processed, we will send you an email notification. Please note that it may take a few days before the credited amount is reflected on your bank statement.

If an international order is returned, custom fees and sales taxes will not be refunded. Please contact your local customs and sales tax authorities to claim your refund.

User-Generated Content

All content posted, published, shared or transmitted by the users on this website, including but not limited to views, reviews, comments, feedback, suggestions, recommendations, or any other information shall be deemed as user-generated content. When you post or share any content on this website or social media pages of Luxura, it shall be deemed that you have all the rights to post, share or transmit your content.

By posting, publishing or sharing any content on the website or any social media platform sponsored/moderated by Luxura, you grant us a non-exclusive, perpetual, irrevocable, sub-licensable, worldwide, royalty-free right to adapt, modify, translate, duplicate, reproduce, display, publish, transmit, distribute, create derived works, share or use your content for advertising, marketing and other commercial purposes without any obligations to request your prior consent, inform you or pay any compensation for using intellectual properties contained in your submitted questions, concerns, comments, ideas, suggestions or feedback.

Luxura reserves a right to refuse, edit, or remove any user-generated content at its sole discretion, but such corrective measures may take place only when we become aware of any unlawful, infringing, inappropriate, fraudulent, misleading, inaccurate, untrue, defamatory, offensive or objectionable content posted on the website or social media platforms owned, controlled or moderated by Luxura. You shall be solely liable for what you post or share on the website or our social media pages.

Your Warranties and Obligations

By placing an order or otherwise using any feature/service made available on the website, you warrant an undertaking that:

• You are a valid entity and fully authorized to purchase, resell, or distribute the products made available on the website.
• You have all the powers, authorizations, and legal capacity to enter this agreement. If you are signing this agreement on behalf of your business entity, you will be personally liable for your acts and omissions on the website, including but not limited to any infringements, violations, misrepresentations, or indemnities granted without proper authorization from your business organization.
• If you appoint distributors or resellers to distribute or resell any product made available on the website, the appointed distributors/resellers will be subject to the same terms, conditions, and guidelines as set forth in this agreement. If any product line or promotional offer is restricted to any region as part of our business policy, you will not sell or promote that product line in such restricted regions.
• You will accept and abide by the wholesale package size and pricing as determined by Luxura. All products purchased from the website will be sold at or higher than the manufacturer’s suggested retail price (MSRP) made available by Luxura. If you decide to offer more than 25 per cent discounts on the MSRP, to clear your stock or otherwise promote your business, you will obtain prior consent from Luxura (which shall not be unreasonably denied). You will maintain the confidentiality of our wholesale prices, price lists or other confidential information shared with you.
• You will never misuse any promotional and marketing material made available to you. When using our brand assets and copyrighted content, you will always give proper credit to Luxura.

Prohibited Activities

The website shall be used for lawful purposes only. You should always comply with the applicable laws in your jurisdiction and never engage in any activities that constitute a civil/criminal offence or creates any kind of liability for Luxura. The following activities, but not limited to, shall be strictly prohibited on the website/service:

• Copying, downloading, reproducing, compiling or using any systematic or aggregation tools like spiders, robots, automatic devices, manual processes or any other technology to access, retrieve or extract any information, database, directory, compilation, source codes, algorithms, business methodology or systems being used on the website, whether to resell, redistribute, operate a similar business or commercially exploit the content in any form or manner.
• Posting or sharing any content that is unlawful, harmful, tortuous, libellous, abusive, harassing, threatening, defamatory, obscene, vulgar, or pornographic, or making any objectionable content available for any purpose, including but not limited to influencing other users, raising sentiments, harassing, threatening or inflicting hatred against any individual, community, ethnic group, gender or race.
• Posting or sharing any content or information that you are otherwise not authorized to share or disclose under any law or contractual relationship with other parties.
• Posting, sharing or using any content that violates our copyright and trademarks, or infringes upon any patent, trade secret or proprietary rights of our collaborating partners, service providers or other independent business entities on the website.
• Sharing, spreading or promoting any content that carries viruses or malicious codes, using any technology to hack, crawl, gather or modify user data or gain access to otherwise restricted areas of the website, or doing anything that affects the normal functioning of this website or the services.
• Sharing slanderous or defamatory content (with or without any intention of influencing others, raising emotions, threatening or harassing anybody) or acting in a manner that is libellous, defamatory or amounts to an infringement of others’ right to privacy or publicity.
• Impersonating or misrepresenting your affiliation to any person or entity, providing false, misleading or deceptive information or doing anything that amounts to fraudulent, illegal, suspicious, unauthorized or unlawful activity.
• Stalking people or gathering personal details of other users and/or sharing their information with others without proper authorization.
• Engaging in any activities that damage our reputation or discourage/prevent other users from using the website/services.
• Increasing load on our infrastructure, launching a denial of service attack, using any technology to disobey our requirements, procedures, and policies, testing the vulnerability of any system or network, or circumventing any security measures to interfere with or disrupt our services. You are not allowed to do anything that undermines the integrity of any computer system on the services or gain unauthorized access to otherwise restricted resources.
• Gaining unauthorized access to otherwise restricted areas, or engaging in activities that amount to modifying, reformatting, reconstructing, recompiling, reproducing, republishing, transferring or redistributing our database, compilations, applications, services or content required for creating or offering a similar service.

Termination

Luxura reserves a right to terminate this agreement at its sole discretion and without any obligations whatsoever. If your retail/wholesale account is terminated due to a violation of this agreement or otherwise, all content associated with your account will be permanently deleted unless we are required to retain any personal data as part of our accounting, reporting or other legal obligations. If your order is cancelled due to any restriction, suspension or termination of your account, any money paid in advance will be refunded to the same payment method that was used for placing your order.

You may also close your account and terminate this agreement at any time, but any such termination will have no effect on your obligations arising out of any use of the services or indemnities granted under this agreement.

No claims or compensation shall be admissible on the grounds that your account was restricted, suspended or terminated without any prior notice or sufficient time to rectify the breach that caused the restriction, suspension or termination.

The provisions of this section shall survive any termination of this agreement.

Indemnity

You shall indemnify Luxura, its partners, subsidiaries, suppliers and each of their directors, executives, employees, agents and representatives, holding them harmless against all damages, claims, liabilities, demands, actions, causes of actions, proceedings, costs, and expenses, including a reasonable attorney’s fees arising out of or in relation to your:

• use of the services made available on the website.
• violation of this agreement or non-compliance with the applicable laws.
• infringements of third-party rights, including their copyrights, intellectual property, and the right of privacy or publicity.
• acts and omissions on the website, including but not limited to any unlawful, derogatory, defamatory, offensive or otherwise objectionable content submitted on the website.
• misrepresentation or misuse of our products or any of your re-sellers, customers or the end-users.
• business or merchandise relationship with other third-party entities on the website.

The indemnities granted in this section shall survive any termination of this agreement. Luxura reserves a right to assume the exclusive defence of any subject matter herein and claim full reimbursement of expenses incurred in asserting available defences or rectifying the damages.

Disclaimer of Warranties

Luxura disclaims all warranties, conditions, and undertakings to the maximum extent permitted in your jurisdiction. The products, services, and content on this website are being provided on an as-is and as-available basis, without creating any express or implied warranties of accuracy, authenticity, quality, reliability, durability, merchantability, flawless performance, fitness for a particular purpose or suitability of the products as per your needs, preferences or expectations.

We do not claim that the content on the website, including but not limited to product and service descriptions, technical specifications, tutorials, presentations, demonstrations, technical know-how, user submissions or other information will be absolutely accurate, authentic, relevant, reliable, correct, complete or available when you need it.

We do not claim that the content on the website will always be free from errors and omissions, infringements, interruptions, viruses or malicious codes, and any such occurrences will be rectified immediately or promptly.

We do not claim that any product or service will be available when you are ready to place your orders. The services may be interrupted, disrupted, suspended, or discontinued due to technical limitations, maintenance, unavailability of supplies, or force majeure events.

All these warranties and conditions are hereby disclaimed. You shall use the services at your own risk and discretion. Subject to your statutory rights, if you are not satisfied with the products and services made available on the website, discontinuation of the services shall be your sole remedy.

Limitation of Liabilities

Luxura shall not be liable for any direct, indirect, incidental, consequential, punitive or special damages, including but not limited to any loss of actual or potential business, revenue, cost savings, profits, reputation, credibility, goodwill, peace of mind, or other intangible damages arising out of or in relation to (a) your ability or inability to use any product or service made available on the website, (b) escalated cost of buying any product from other retailers/wholesalers, (c) health issues or any kinds of damage to person or property in relation to any product, service or content made available on the website except death and personal injuries caused by negligence of Luxura or any of its employees during the course of their employment with Luxura, (d) acts and omissions of third party entities or other users on the website, including any violation of third-party rights during the manufacturing, import, export, distribution, offer, display, sale, purchase or use of the products and services made available on the website, (e) any indemnity proclaimed by the businesses, service providers, or other third party entities on the website in relation to the asserted rights, demands or claims made by third party claimants, (f) any kinds of unauthorized access, breach, loss, deletion, damage, alteration or misuse of personal data stored on the website, (g) any delays, suspension, interruption or termination of the services due to force majeure events or otherwise, (h) unforeseeable damages or other matters related to your access to the website or purchase of any product made available on the website, even if the liabilities mentioned herein arise due to any misrepresentation, negligence of statutory responsibilities, delays in operation, non-performance, torts or breach of contract by Luxura and the possibility of such damages was already conveyed to it.

These limitations will apply to the maximum extent permissible in your jurisdiction. However, we do not intend to limit your statutory rights. If any such exclusion of incidental, consequential or other damages is not permitted in your jurisdiction, our total liabilities arising out of any misrepresentation, negligence of statutory duty, tort, non-performance, breach of contract, restitution or otherwise, shall be limited to the amount you paid to Luxura (for purchasing any product that makes us liable) or the minimum amount set forth by the applicable laws governing this agreement, whichever is lower.

General Provisions

The terms and conditions of this agreement, including any policies, procedures, guidelines or additional agreements incorporated into this agreement, shall constitute an entire agreement between you and Luxura and supersede all your previous agreements, arrangements, covenants or understandings with regard to the subject matter herein. The parties agree that any ambiguities, misrepresentations, defaults or disputes shall not be construed against the drafting party.

All third-party businesses on the website, including but not limited to the suppliers, distributors, vendors, retailers, wholesalers and service providers shall be deemed as independent entities. Such independent entities will have the right to enter, create or assume any business obligation or binding agreement on behalf of the other party. Creating a retail or wholesale account, placing bulk orders, subscribing to services or otherwise using any other service made available on the website shall never be deemed as any kind of a joint venture, partnership, principal-agent, distributor-franchise, or employer-employee relationship between the parties.

Luxura reserves a right to assign, sub-license, or transfer its titles, interests, benefits, duties or obligations to any third-party service provider it deems necessary to provide the products and services made available on the website. However, your retail/wholesale account shall remain non-transferable unless duly permitted by our authorized representative. You may transfer your rights and obligations under this agreement only after obtaining prior written authorization from Luxura.

Unless any waiver is duly granted by our authorized representative, no acts, omissions, delays or non-performance shall constitute a waiver of our rights under this agreement. If we are unable to strictly enforce any provision or ignore any of your non-compliance, such waivers, delays, partial exercise or failure to exercise our rights shall never constitute a general waiver of our rights and remedies against your subsequent violations, defaults, con-compliance or breach of this agreement.

A printed version of this agreement and related declaration, notifications or communication shall be admissible in all judicial and administrative proceedings to the extent permitted and subject to the conditions set forth by the applicable laws governing this agreement.

The heading and paragraphs of this agreement are intended for convenience only and shall not be construed as part of this agreement or used for interpreting any provision.

Third-Party Links

This website may contain links to third-party websites, services or content. We may include such links to provide useful services or help you make well-informed decisions when ordering products on the website. However, we may not be able to exercise any control over such third-party services or content. We highly recommend that you should do your own research before relying on or using any third-party product, service or content made available on the website.

Publishing third-party links, ads, banners or content on the website shall never be deemed as our endorsement or recommendations for any such third-party product, service or content, whether featured on the website or made available through third-party links. And therefore, Luxura shall not be liable for any claims or damages arising out of or in relation to your access, use or reliance on third party products, services or content made available on the website.

You may link to the home page of this website only. By linking to this website, you represent and warrant that:

• You own and operate the linked page and it does not contain any prohibited, unlawful, derogatory, offensive or otherwise objectionable content.
• The linked page does not portray any association or business relationship with Luxura unless you are duly authorized to represent it as such.
• Luxura may revoke this linking permission and remove your links at any time in its sole discretion and without any obligations whatsoever.

Communications

This agreement and all declarations, notifications, and communications related to this agreement or your use of the services on the website shall take place through electronic media (website notifications, emails, facsimile, etc.) and be deemed as written communication. However, certified mails, couriers or personal submissions shall be equally effective.

The parties agree to promptly notify the other party regarding any change in their official address. If any party fails to do so, the last known correspondence address shall be deemed as the official address of that party.

All notices, declarations, and communications shall be deemed as served/received when:

• Published on this website and allowed to freely access the information.
• Dispatched through electronic media without any failure or non-delivery notice received by the party within 24 hours of dispatch.

Governing Laws

The provisions of this agreement, including any policies, procedures, guidelines or additional agreements incorporated into this agreement, shall be governed by and construed in accordance with the laws of England and Wales, without regard to any conflict of laws. The parties agree to submit to the exclusive jurisdiction of the courts of England and Wales with regard to all matters herein that may not be resolved through mutual negotiations.

Severability

If any provision of this agreement is declared null and void by the courts or otherwise becomes unenforceable, the impugned provision shall be severed to the minimum extent necessary and the remaining agreement shall survive to be fully enforceable and effective.

Changes to this Agreement

We may modify or replace any provision of this agreement at our sole discretion. However, if any substantial modification is carried out to accommodate the changes in our business or legal obligations, we will publish an update on this page and take other reasonable measures to inform you (i.e. send an email alert to your registered email address). Please regularly visit this page to stay updated.

Once published and notified, the modified agreement shall replace and supersede all your previous agreements, understandings, and arrangements with Luxura. Continued access to or use of any services being offered on the website shall be deemed as your explicit consent to accept the modified agreement.

Contact Us

If you need any further information regarding these terms and conditions or want to exercise any statutory rights granted in your jurisdiction, please contact our support team through the contact form made available on the website. You may also reach us at:

Luxura

Alexandra Industrial Estate

Denton, Greater Manchester

M34 3DX

United Kingdom