Refunds & Returns

Faulty or Incorrect Item Returns

Faulty or incorrect item returns are accepted within 30 days of the delivery date. Any returns with inaccurate descriptions may not be refunded or replaced.

Unwanted Returns

Returns are accepted for unused items within 14 days of the delivery date. The item must be unopened and in its original packaging. Otherwise, the return will be rejected with no refund initiated. Return delivery will be sent at the customer’s own cost and risk.

Cancellations

Orders cannot be cancelled once the status of an order has been marked as dispatched. Cancellation of an order is possible before the item has been marked as dispatched. If this is the case, contact us immediately to see if cancellation of your order is possible.

To initiate a return, contact us through email.

State your order number and whether a return with a refund or replacement is required. Include a description of the issue related to the order. Refunds are paid into the same account which was used for the initial payment.